Privacy Policy
Pro Seal AZ LLC ("Pro Seal AZ," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit azproseal.com or interact with our services.
1. Information We Collect
We collect the following categories of information:
- Contact information you provide: name, phone number, email address, service address, and any details you share when you request a quote, submit a contact form, or chat with us.
- Communications: messages sent through our website chat widget, contact forms, email, or SMS.
- Automatic / usage data: IP address, browser type, device type, pages visited, referring URL, and time spent on pages.
- Marketing attribution data: UTM parameters, Google Click IDs (gclid), Facebook Click IDs (fbclid), and referrer information used to understand how visitors find our site.
- Cookies and similar technologies: see Section 5 below.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, schedule estimates, and provide our paver sealing, travertine sealing, and pressure washing services.
- Communicate with you about your project, appointments, invoices, and service follow-ups (including under our Perfect Paver Guarantee).
- Improve our website, services, and customer experience.
- Measure marketing performance and optimize our advertising on platforms like Google and Meta.
- Comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We share information only with service providers that help us operate our business, including:
- Web3Forms: processes contact form submissions and delivers them to our team email.
- GoHighLevel / LeadConnector: our customer relationship management (CRM) and chat widget provider. Messages and contact data flow into our CRM inbox.
- Google Analytics: aggregate website traffic measurement.
- Meta Pixel: measures the performance of our Facebook and Instagram advertising.
- Cloudflare: hosts our website and provides security and content delivery.
- Legal compliance: when required by law, court order, or to protect our rights or the safety of others.
4. SMS and Phone Communications
If you provide your phone number, you consent to receive calls and text messages from Pro Seal AZ related to your inquiry, appointment, or service. Standard message and data rates may apply. You can opt out of SMS at any time by replying STOP to any text we send.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for analytics, advertising performance, and chat functionality. You can disable cookies in your browser settings, but parts of the site (including the chat widget) may not function correctly without them.
6. Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and customer records are typically retained for the lifetime of our business relationship plus a reasonable archival period.
7. Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of marketing communications.
- Opt out of the sale or sharing of personal information (note: we do not sell your personal information).
To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Data Security
We use commercially reasonable safeguards to protect personal information against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
Questions about this Privacy Policy or how we handle your information? Get in touch:
- Pro Seal AZ LLC
- Phone: (480) 378-2292
- Email: team@prosealaz.com
- Based in Gilbert, AZ — serving the Phoenix Valley
- ROC #353769 · Licensed & Insured